by Innovation in Politics Institute
Database

CitizenLab

CitizenLab provides an open-source online platform for community engagement. It offers a suite of tools including surveys and polls, participatory budgeting and co-creation of ideas, through which customers can engage with their community and initiate public decision-making processes. Based in Brussels, Belgium, the company has worked with 400+ governments across 18 countries of all sizes. Although the basic version of theplatform is open-source and its use free of charge, CitizenLab offers a tailored implementation plan and expert support and consultation throughout the project duration. Furthermore the platform promisses to offers actionable insights on user data with its built-in AI and natural language processing (NLP) technology.

Contact information

Functionalities

Main Functions

Software Type

Communication

Data

Country

Organization type

Private Social Impact Enterprise

Pricing scheme

several plans depending on functionalities and service. https://www.citizenlab.co/plans open-source option available free of charge

Accessibility

WCAG 2.1 compliant

Security standards

GDPR compliant,  ISO/IEC 27001:2013 and ISAE 3000 Type 1 certified

CitizenLab

CitizenLab provides an open-source online platform for community engagement. It offers a suite of tools including surveys and polls, participatory budgeting and co-creation of ideas, through which customers can engage with their community and initiate public decision-making processes. Based in Brussels, Belgium, the company has worked with 400+ governments across 18 countries of all sizes. Although the basic version of theplatform is open-source and its use free of charge, CitizenLab offers a tailored implementation plan and expert support and consultation throughout the project duration. Furthermore the platform promisses to offers actionable insights on user data with its built-in AI and natural language processing (NLP) technology.

Contact information

Use cases

Engage Lancaster

Together with CitizenLab, the City of Lancaster, PA (US): the Mayor’s Office and Department of Neighborhood Engagement (DoNE) launched Engage Lancaster. The aim of Engage Lancaster is to make sure the community is informed and participate in the many projects related to transportation, housing, policing and other issues pertaining to the city.

Read more

For the content of the database, we depend largely on the information published by the providers themselves. As such, we cannot guarantee its completeness or correctness, and Democracy Technologies advises neither for or against the usage of any one specific tool contained.
We simply encourage you to gather information about these tools and check out those which seem suitable for you. We are always happy to receive your feedback and field reports. If you would like to suggest the addition of a tool to the database or correct existing information, please get in touch.

Name(Required)
This field is for validation purposes and should be left unchanged.